Unit Award Scheme

CE9135 ANSWERING A TELEPHONE

In successfully completing this unit, the Learner will have		Evidence needed
demonstrated the ability to
1	pick up the receiver	Summary sheet
2	say hello and give own name	Summary sheet
3	listen to what is said	Summary sheet
4	answer sensibly	Summary sheet
5	put the receiver back when a call is finished.	Summary sheet

All outcomes recorded on an AQA Summary Sheet

Approved 21 July 2005Level - Pre-Entry Level