Unit Award Scheme

90408 INTRODUCTION TO LETTER WRITING: A LETTER OF COMPLAINT

In successfully completing this unit, the Learner will have		Evidence needed
demonstrated the ability to
1	set out own address at the letterhead in a letter of complaint	Student completed work
2	set out the address of the recipient of the letter of complaint	Student completed work
3	set out the date at the letterhead	Student completed work
4	organise the content of the letter to include the nature of the complaint, the date the complaint was noticed and the course of action required	Student completed work
5	introduce and conclude the letter of complaint	Student completed work
6	set out an envelope appropriately.	Student completed work

All outcomes recorded on an AQA Summary Sheet

Approved 25 February 2004Level - Entry Level