Unit Award Scheme

77850 INVESTIGATING COMMUNICATION SKILLS

In successfully completing this unit, the Learner will have		Evidence needed
shown knowledge of
1	the two major forms of communication, ie verbal and non verbal communication	Student completed work
2	at least seven ways in which body language reveals information in respect of emotion/thought	Student completed work
3	the importance of effective listening in the workplace	Student completed work
4	at least four factors that can act as barriers to effective listening	Student completed work
5	at least three verbal and three non-verbal cues provided by an effective listener	Student completed work
acquired an understanding of
6	the extent to which body language is used to communicate with others	Student completed work
7	the significance of communication as a two-way process	Summary sheet
demonstrated the ability to
8	interpret nine descriptions of non verbal behaviours by stating what kind of thought or emotion is portrayed by each	Student completed work
experienced
9	taking part in role play to suggest an emotion or attitude through the use of body language	Summary sheet
10	taking part or observing a role play demonstrating the significance of effective listening in the workplace.	Summary sheet

All outcomes recorded on an AQA Summary Sheet

Approved 27 February 2009Level - Level One