Unit Award Scheme

76911 COMMUNICATION IN THE WORKPLACE

In successfully completing this unit, the Learner will have		Evidence needed
demonstrated the ability to
1	write a business letter of at least 50 words, eg replying to a customer letter of complaint	Student completed work
2	write a business memo of at least 30 words, eg informing staff of Christmas opening hours	Student completed work
3	write a business e-mail of at least 30 words, eg informing staff of price changes	Student completed work
4	record the details of a business telephone conversation, eg taking a message from a customer about an order	Student completed work
shown knowledge of
5	at least four different types of communication and describe how they are used by a local business	Student completed work
acquired an understanding of
6	the advantages and disadvantages of at least three different types of communication	Student completed work
experienced
7	visiting a local business to hear a talk describing at least four types of communication used by the business and giving reasons why the business uses each type	Summary sheet
8	participating in a business telephone conversation.	Summary sheet

All outcomes recorded on an AQA Summary Sheet

Approved 25 April 2008Level - Level One