Unit Award Scheme

74698 CUSTOMER SERVICE IN A CAFE

In successfully completing this unit, the Learner will have		Evidence needed
demonstrated the ability to
1	greet at least two customers appropriately when they enter the cafe	Summary sheet
2	carry the food and/or beverage order for the customer in an appropriate manner	Summary sheet
3	collect the appropriate crockery to use with the food and/or beverage order	Summary sheet
4	serve the correct food and/or the appropriate beverage order, with the crockery, to the customer in an appropriate manner	Summary sheet
5	remove the used crockery and waste from the table and take it back to the kitchen	Summary sheet
6	clean the table on at least one occasion, asking for supervisor assistance on at least one occasion	Summary sheet
experienced
7	working safely and hygienically in a cafe environment.	Summary sheet

All outcomes recorded on an AQA Summary Sheet

Approved 11 March 2016Level - Entry Level