Unit Award Scheme

74138 BEFRIENDING: LISTENING AND COMMUNICATION SKILLS

In successfully completing this unit, the Learner will have		Evidence needed
demonstrated the ability to
1	identify the difference between verbal and non-verbal communication	Summary sheet
2	participate in a discussion on active listening skills	Summary sheet
3	participate in a discussion on emotional intelligence and empathy	Summary sheet
4	ask at least one open and one closed question	Summary sheet
5	participate in a discussion on confidentiality and boundaries	Summary sheet
acquired an understanding of
6	what is meant by communication skills	Summary sheet
7	what is meant by active listening skills	Summary sheet
8	why emotional intelligence and empathy are important to befriending	Summary sheet
9	how to maintain levels of confidentiality	Summary sheet
10	how to maintain boundaries.	Summary sheet

All outcomes recorded on an AQA Summary Sheet

Approved 4 February 2016Level - Entry Level