Unit Award Scheme

71818 VEHICLE VALETING AND CLEANING

In successfully completing this unit, the Learner will have		Evidence needed
shown knowledge of
1	basic health and safety in the workplace	Student completed work
demonstrated the ability to
2	identify the six main types of safety signs	Student completed work
3	identify ten health and safety signs	Student completed work
4	identify at least three consequences of poor health and safety practice	Student completed work
5	identify at least three consequences of ignoring signs	Student completed work
6	examine the vehicle with the customer before cleaning	Summary sheet
7	agree with the customer the work to be carried out	Summary sheet
8	remove debris/insects from windscreen and bodywork	Summary sheet
9	wash the outside of the vehicle with cleaning fluid	Summary sheet and/or photograph(s)
10	rinse after cleaning	Summary sheet
11	clean and rinse tyres, wheels, wheel arches and mud flaps	Summary sheet and/or photograph(s)
12	dry, buff and polish/wax the body	Summary sheet and/or photograph(s)
13	clean and polish windows	Summary sheet and/or photograph(s)
14	valet the inside of the vehicle, including shampooing seats, carpets and lining	Summary sheet and/or photograph(s)
15	work as part of a team in completing practical cleaning tasks	Summary sheet
16	identify and record at least two situations of good customer service	Student completed work
17	identify and resolve at least two situations of poor customer service	Student completed work
18	identify at least three actions staff can take to assist customers with a disability.	Student completed work

All outcomes recorded on an AQA Summary Sheet

Approved 24 February 2015Level - Entry Level