Unit Award Scheme

71125 INTRODUCTION TO COMMUNICATION SKILLS

In successfully completing this unit, the Learner will have		Evidence needed
demonstrated the ability to
1	use verbal communication effectively	Summary sheet
2	use non-verbal communication effectively	Summary sheet
3	plan a telephone call	Student completed work
4	take at least two telephone messages	Student completed work
5	use at least two rapport techniques	Summary sheet
6	use at least two interview techniques	Summary sheet
shown knowledge of
7	at least three types of verbal communication	Student completed work
8	at least three types of non-verbal communication	Student completed work
acquired an understanding of
9	why verbal communication is important	Student completed work
10	why non-verbal communication is important	Student completed work
11	how using rapport techniques can enhance communication.	Student completed work

All outcomes recorded on an AQA Summary Sheet

Approved 3 December 2013Level - Level Two