Unit Award Scheme

70600 RESOLVING CONFLICT

In successfully completing this unit, the Learner will have		Evidence needed
shown knowledge of
1	the meaning of the word 'conflict'	Student completed work
2	at least three different conflict situations	Student completed work
3	at least three methods of preventing conflict	Student completed work
4	how to defuse a situation of conflict through the use of assertive communication	Student completed work
experienced
5	taking part in group discussions about conflict situations.	Summary sheet

All outcomes recorded on an AQA Summary Sheet

Approved 9 July 2004Level - Entry Level