Unit Award Scheme
70307 COMMUNICATION SKILLS
In successfully completing this unit, the Learner will have | Evidence needed | |
---|---|---|
demonstrated the ability to | ||
1 | identify strengths and goals relating to representing own needs, feelings and opinions on the telephone, in letters and e-mails, and in person | Student completed work and/or summary sheet |
2 | compare and contrast two given letters in terms of presentation and formality | Student completed work and/or summary sheet |
3 | produce a letter of complaint and/or a letter requesting information and/or advice | Student completed work |
4 | compose and explain how to send an e-mail to request information and/or advice and/or to make a complaint | Student completed work and/or summary sheet |
5 | compare and contrast two given telephone conversations in terms of politeness and formality | Student completed work and/or summary sheet |
6 | use the telephone to ask for information and/or advice and/or assistance and/or to make a complaint and/or request | Summary sheet |
7 | identify at least three strategies for being assertive in situations of conflict or dispute | Student completed work and/or summary sheet |
8 | identify at least three examples of non-verbal communication | Student completed work and/or summary sheet |
experienced | ||
9 | taking part in a role-play or discussing a scenario in which there is a conflict or dispute that must be resolved. | Summary sheet |
All outcomes recorded on an AQA Summary Sheet
Approved 13 August 2004Level - Entry Level