Unit Award Scheme

30339 EMPLOYABILITY SKILLS: CUSTOMER AWARENESS

In successfully completing this unit, the Learner will have		Evidence needed
demonstrated the ability to
1	identify what is meant by a customer profile	Summary sheet
2	identify at least three features which should be included when creating a customer profile for a given business	Summary sheet
3	create a short customer profile for a likely customer of the given business including information about at least three typical characteristics	Student completed work
shown knowledge of
4	at least three reasons why customer awareness is important in business	Student completed work and/or Summary sheet
5	at least two ways by which employees can show positive behaviour when dealing with customers	Student completed work and/or Summary sheet
6	at least two ways by which employees might show negative behaviour when dealing with customers	Student completed work and/or Summary sheet
7	at least two of their own skills which are useful when dealing with customers	Student completed work and/or Summary sheet
8	how each skill can be used effectively when dealing with customers	Student completed work and/or Summary sheet
9	how at least one skill might be improved when dealing with customers	Student completed work and/or Summary sheet
experienced
10	taking part in a role play about customer awareness.	Summary sheet

All outcomes recorded on an AQA Summary Sheet

Approved 14 August 2012Level - Level One