Unit Award Scheme

122342 WORKING IN THE SHOP: CUSTOMER SERVICE

In successfully completing this unit, the Learner will have		Evidence needed
demonstrated the ability to
1	greet the customers politely	Summary sheet
2	answer enquiries about stock items on at least one occasion	Summary sheet
3	take an order accurately	Summary sheet
4	communicate the order to the team	Summary sheet
5	deliver the items and serve customers in a polite and friendly manner	Summary sheet
6	ensure that customers are satisfied with their items	Summary sheet
7	pass on any complaints and compliments to the correct person	Summary sheet
8	show a professional, friendly demeanour and respectful attitude at all times	Summary sheet
shown knowledge of
9	at least two reasons why it is important to maintain a professional, friendly and helpful attitude towards customers	Summary sheet and/or student completed work
experienced
10	demonstrating at least two examples of customer service that would encourage customers to make a return visit	Summary sheet
11	engaging in at least 10 sessions on a work placement in a shop.	Summary sheet

All outcomes recorded on an AQA Summary Sheet

Approved 28 October 2024Level - Entry Level