Unit Award Scheme

121984 WORKING IN THE CAFÉ: CUSTOMER SERVICE

In successfully completing this unit, the Learner will have		Evidence needed
demonstrated the ability to
1	greet the customers politely	Student completed work and/or photograph(s)
2	answer enquiries about a menu on at least one occasion	Student completed work and/or photograph(s)
3	take an order accurately	Student completed work and/or photograph(s)
4	communicate the order to the team	Student completed work and/or photograph(s)
5	deliver and serve food to a customer in a polite and friendly manner	Student completed work and/or photograph(s)
6	ensure that customers are satisfied with their food and drinks	Student completed work and/or photograph(s)
7	pass on complaints and compliments to the correct person	Student completed work and/or photograph(s)
8	show a professional, friendly demeanour and respectful attitude at all times	Student completed work and/or photograph(s)
shown knowledge of
9	at least two reasons why it is important to maintain a professional, friendly and helpful attitude towards customers	Student completed work and/or photograph(s)
experienced
10	demonstrating at least two examples of customer service that would encourage customers to make a return visit	Student completed work and/or photograph(s)
11	engaging in at least 10 sessions on a work placement in a café.	Student completed work and/or photograph(s)

All outcomes recorded on an AQA Summary Sheet

Approved 30 August 2024Level - Entry Level