Unit Award Scheme

121881 MANAGING CHALLENGING SITUATIONS

In successfully completing this unit, the Learner will have		Evidence needed
demonstrated the ability to
1	define what the term 'de-escalation' means and identify the key techniques involved	Summary sheet and/or student completed work
2	reflect on two of their own life experiences when they used these techniques successfully, highlighting the techniques used and the outcome	Summary sheet and/or student completed work
3	identify when a challenging situation becomes a safeguarding concern, highlighting at least two specific reasons based on given case studies	Summary sheet and/or student completed work
4	demonstrate how to deal with sensitive situations and challenging conversations that may present in a peer mentoring session, based on at least two given real-life scenarios, using either group work or role-play	Summary sheet and/or student completed work
5	analyse and identify through group discussion the principle characteristics of challenging behaviour from a mentee	Summary sheet and/or student completed work
shown knowledge of
6	the main policies and procedures to follow in order to report any challenging or concerning behaviour from a mentee and/or another person.	Summary sheet and/or student completed work

All outcomes recorded on an AQA Summary Sheet

Approved 12 August 2024Level - Level Three