Unit Award Scheme

121259 ARRANGING A REDELIVERY OF A PARCEL

In successfully completing this unit, the Learner will have		Evidence needed
experienced
1	contacting Royal Mail by phone or online, as indicated on the delivery card	Summary sheet
2	locating the item reference number on the back of the delivery card	Summary sheet
3	providing the delivery type as stated on the delivery card	Summary sheet
4	providing their personal details including their name, address, and phone number as requested by royal mail	Summary sheet
5	selecting a redelivery date	Summary sheet
6	making a note of the redelivery reference code.	Summary sheet

All outcomes recorded on an AQA Summary Sheet

Approved 21 June 2024Level - Entry Level