Unit Award Scheme

119705 WORKING IN A CAFÉ: ADVANCED CUSTOMER SERVICE

In successfully completing this unit, the Learner will have		Evidence needed
demonstrated the ability to
1	communicate with the barista while a drinks order is being placed	Summary sheet
2	answer at least two enquiries about a menu	Summary sheet
3	apologise to at least two customers for any wait they may have had in the queue	Summary sheet
4	on at least two occasions, check with the kitchen whether the food a customer wishes to order is available and communicate this to a customer	Summary sheet
5	provide accurate and appropriate advice about allergens to at least two customers	Summary sheet
6	after checking with the kitchen, advise at least two customers of the estimated wait time for food	Summary sheet
7	ask at least two customers if they are happy with their food and drinks	Summary sheet
8	on at least two occasions, communicate compliments or complaints to the kitchen	Summary sheet
shown knowledge of
9	at least two reasons why it is important to serve customers as quickly as possible whilst ensuring that they don’t feel rushed	Summary sheet
10	at least two reasons why any complaints should be escalated to a café manager or supervisor	Summary sheet
11	at least two ways in which working as a team can enhance the customer experience	Summary sheet
experienced
12	at least 12 days' work placement in a café.	Summary sheet

All outcomes recorded on an AQA Summary Sheet

Approved 25 October 2023Level - Level Two