Unit Award Scheme

119704 WORKING IN A CAFÉ: INTERMEDIATE CUSTOMER SERVICE

In successfully completing this unit, the Learner will have		Evidence needed
demonstrated the ability to
1	serve at least three customers one after the other, accurately recording their orders on the till	Summary sheet
2	print a receipt for a customer if required	Summary sheet
3	take at least two order tickets for hot food to the kitchen, place them in the order grabber and advise the cook that there is a hot food order	Summary sheet
4	run at least two food orders from the kitchen to customers	Summary sheet
5	ensure at least two customers have cutlery and condiments	Summary sheet
6	refill salt and pepper pots, sugar shakers, condiment bottles and water jugs	Summary sheet
7	advise the kitchen if supplies of clean cutlery, crockery or glasses are running low	Summary sheet
shown knowledge of
8	at least two examples of customer service that would encourage customers to make a return visit	Summary sheet
9	when it is appropriate to show initiative and help a customer, and when it is more appropriate to seek help from a colleague	Summary sheet
10	at least two reasons why providing the correct advice about allergens is important	Summary sheet
experienced
11	at least eight days' work placement in a café.	Summary sheet

All outcomes recorded on an AQA Summary Sheet

Approved 25 October 2023Level - Level One