Unit Award Scheme

119703 WORKNG IN A CAFÉ: BASIC CUSTOMER SERVICE

In successfully completing this unit, the Learner will have		Evidence needed
demonstrated the ability to
1	smile at a customer as they approach the counter	Summary sheet
2	give a customer a table number if they have ordered hot food and record the table number on the till	Summary sheet
3	accurately record a cash payment on a till	Summary sheet
4	give a customer the correct change	Summary sheet
5	tell a customer where they can find tap water and a glass	Summary sheet
6	ask a customer to help themselves to cutlery	Summary sheet
7	place a piece of cake on a plate using the correctly coloured tongs	Summary sheet
8	ask a customer if they would like help carrying their tray	Summary sheet
9	ask a customer with a small child if they would like a high chair	Summary sheet
10	answer a customer’s query about the location of the toilets	Summary sheet
11	assist a customer by opening the door for them	Summary sheet
12	maintain a clean and organised service area	Summary sheet
shown knowledge of
13	at least two reasons why it is important to maintain a professional, friendly and helpful attitude towards customers	Summary sheet
14	at least two risks to food safety in a busy cafe	Summary sheet
experienced
15	at least four days' work placement in a café.	Summary sheet

All outcomes recorded on an AQA Summary Sheet

Approved 25 October 2023Level - Entry Level