Unit Award Scheme

119702 WORKING IN A CAFÉ: INTRODUCTION TO CUSTOMER SERVICE

In successfully completing this unit, the Learner will have		Evidence needed
demonstrated the ability to
1	greet a customer politely	Summary sheet
2	ask a customer for their order	Summary sheet
3	record an order on a till	Summary sheet
4	politely communicate the cost of an order to a customer	Summary sheet
5	advise a customer where to place their payment card to pay for an order	Summary sheet
6	thank a customer for their order	Summary sheet
shown knowledge of
7	at least one reason why hands should be washed before starting work	Summary sheet
8	at least one reason why it is important to remove an apron before visiting the toilet	Summary sheet
9	at least one reason why it is important to ask for help if unsure about a customer’s order	Summary sheet
experienced
10	at least two days' work placement in a café.	Summary sheet

All outcomes recorded on an AQA Summary Sheet

Approved 25 October 2023Level - Pre-Entry Level