Unit Award Scheme

119637 LIFE SKILLS: USING A TELEPHONE (UNIT 3)

In successfully completing this unit, the Learner will have		Evidence needed
demonstrated the ability to
1	answer a landline and mobile phone correctly with an appropriate greeting	Student completed work and/or summary sheet
2	speak clearly to the person they are calling	Student completed work and/or summary sheet
3	close a conversation with an appropriate statement	Student completed work and/or summary sheet
4	know what information needs to be given to the caller and know what information should not be given to a caller	Student completed work and/or summary sheet
5	take a phone message	Student completed work and/or summary sheet
6	book an appointment	Student completed work and/or summary sheet
7	make a phone call to one of the emergency services through a role play activity	Student completed work and/or summary sheet
shown knowledge of
8	the difference between mobile contracts and pay as you go contracts	Student completed work and/or summary sheet
9	the monthly cost of at least three different types of phone contracts	Student completed work and/or summary sheet
experienced
10	making at least two calls in two different given situations.	Student completed work and/or summary sheet

All outcomes recorded on an AQA Summary Sheet

Approved 24 October 2023Level - Entry Level