Unit Award Scheme

119636 LIFE SKILLS: USING A TELEPHONE (UNIT 2)

In successfully completing this unit, the Learner will have		Evidence needed
demonstrated the ability to
1	answer a landline telephone correctly with an appropriate greeting on at least three occasions	Summary sheet and/or student completed work
2	answer a mobile phone correctly with an appropriate greeting on at least three occassions	Student completed work and/or photograph(s)
3	speak clearly to the person you are calling	Student completed work and/or photograph(s)
4	close a conversation with an appropriate statement	Student completed work and/or photograph(s)
5	know what information needs to be given to the caller	Student completed work and/or photograph(s)
6	take a phone message on three separate occasions	Student completed work and/or photograph(s)
7	make a phone call to one of the emergency services in a role play session	Student completed work and/or photograph(s)
shown knowledge of
8	how to keep themselves safe when using a phone	Student completed work and/or photograph(s)
9	how to keep a mobile phone charged and ready to use	Student completed work and/or photograph(s)
experienced
10	making calls in at least two different situations.	Student completed work

All outcomes recorded on an AQA Summary Sheet

Approved 24 October 2023Level - Entry Level