Unit Award Scheme

118656 CUSTOMER SERVICE FOR GARDENING

In successfully completing this unit, the Learner will have		Evidence needed
experienced
1	communicating with customers	Summary sheet
2	answering customers' questions	Summary sheet
shown knowledge of
3	the main needs of vulnerable customers	Summary sheet and/or student completed work
4	at least two adaptations that can help a client to do things for themselves, eg raising garden beds	Summary sheet
demonstrated the ability to
5	calculate the cost of materials for at least two jobs	Student completed work
6	assess the commercial value of a minimum of two jobs	Summary sheet and/or student completed work
7	find out what a given customer's requirements are	Summary sheet
8	anticipate the needs of a given customer	Summary sheet
9	suggest the next steps for maintaining a given customer's garden	Summary sheet
10	be sensitive to a customer’s financial situation.	Summary sheet

All outcomes recorded on an AQA Summary Sheet

Approved 11 March 2023Level - Level Two