Unit Award Scheme

117823 WORKING AS A RECEPTIONIST

In successfully completing this unit, the Learner will have		Evidence needed
shown knowledge of
1	why it is important to maintain a clean and tidy reception area	Summary sheet and/or student completed work
2	how visitors should be greeted	Summary sheet and/or student completed work
3	why it is important that the person on reception looks smart and presentable and behaves in a professional manner	Summary sheet and/or student completed work
4	how to answer the phone and what information needs to be taken from callers	Summary sheet and/or student completed work
5	how to take phone messages, transfer calls and check voicemails	Summary sheet and/or student completed work
6	the protocol on when to put calls through to another person and when it may not be appropriate to do so	Summary sheet and/or student completed work
7	at least two other administration duties which might be undertaken by a receptionist	Summary sheet and/or student completed work
8	what tasks need to be completed at the beginning and end of the day	Summary sheet and/or student completed work
9	the procedure for organising any travel plans	Summary sheet and/or student completed work
10	how to organise room bookings	Summary sheet and/or student completed work
11	what confidentiality is and how this relates to the receptionist role	Summary sheet and/or student completed work
12	what GDPR is and how this relates to the receptionist role	Summary sheet and/or student completed work
13	how health and safety impacts on this role.	Summary sheet and/or student completed work

All outcomes recorded on an AQA Summary Sheet

Approved 7 September 2022Level - Entry Level