Unit Award Scheme
117818 MANAGING CONFLICT AT WORK
In successfully completing this unit, the Learner will have | Evidence needed | |
|---|---|---|
shown knowledge of | ||
| 1 | why it is important to manage conflict at work | Summary sheet and/or student completed work |
| 2 | what is meant by the term 'conflict' | Summary sheet and/or student completed work |
| 3 | what 'communication' means | Summary sheet and/or student completed work |
| 4 | what is meant by the term 'trigger' | Summary sheet and/or student completed work |
| 5 | the link between conflict, communication and triggers | Summary sheet and/or student completed work |
| 6 | what techniques can be used to manage a conflict at work | Summary sheet and/or student completed work |
| 7 | who can be contacted if they are struggling with a conflict at work. | Summary sheet and/or student completed work |
All outcomes recorded on an AQA Summary Sheet
Approved 7 September 2022Level - Entry Level