Unit Award Scheme

117674 CUSTOMER SERVICE IN THE HOSPITALITY INDUSTRY (UNIT 3)

In successfully completing this unit, the Learner will have		Evidence needed
demonstrated the ability to
1	explain what services customers might want from two different hospitality organisations	Student completed work
2	give at least two examples of how they can provide good customer service	Student completed work
3	explain what might happen if they give bad customer service	Student completed work
shown knowledge of
4	the main ways they can make a good first impression on customers	Student completed work
demonstrated the ability to
5	explain three different ways they could communicate with customers in the hospitality industry	Student completed work
shown knowledge of
6	the key skills they will need to ensure they give good customer service	Student completed work
demonstrated the ability to
7	plan an outfit that would show good personal presentation for their chosen job role in the hospitality industry	Student completed work
8	visit a hospitality provider and review their customer service	Student completed work
9	use appropriate verbal and non-verbal communication skills to greet customers on at least two occasions	Summary sheet
10	give customers a suggestion on what they might like to try at the hospitality establishment	Summary sheet and/or student completed work
11	show good customer service standards whilst working at the school café on at least two occasions.	Summary sheet

All outcomes recorded on an AQA Summary Sheet

Approved 25 August 2022Level - Entry Level