Unit Award Scheme

117671 CUSTOMER SERVICE IN THE HOSPITALITY INDUSTRY (UNIT 2)

In successfully completing this unit, the Learner will have		Evidence needed
demonstrated the ability to
1	choose one hospitality provider and list five things they would want as a customer	Student completed work
shown knowledge of
2	five things they could do as an employee to give good customer service	Student completed work
demonstrated the ability to
3	identify two things that would constitute bad customer service	Student completed work
4	choose one job role in the hospitality industry and identify who the main customers are	Student completed work
5	visit a hospitality establishment and identify one thing they did that was an example of good customer service	Student completed work
6	plan at least three phrases or sentences they can use to communicate with customers in a café	Summary sheet
7	greet customers at the café on at least two occasions	Summary sheet
8	answer questions from customers in a polite way on at least two occasions.	Summary sheet

All outcomes recorded on an AQA Summary Sheet

Approved 25 August 2022Level - Entry Level