Unit Award Scheme

117668 CUSTOMER SERVICE IN THE HOSPITALITY INDUSTRY (UNIT 1)

In successfully completing this unit, the Learner will have		Evidence needed
demonstrated the ability to
1	find a picture of someone giving good customer service at three different types of hospitality establishments	Student completed work
2	sort given phrases into examples of good customer service and bad customer service	Student completed work
3	draw a picture of what they will look like whilst giving good customer service	Student completed work
4	show a customer where to sit	Summary sheet
5	provide a customer with a menu	Summary sheet
6	record the customer’s choice in an appropriate manner.	Student completed work

All outcomes recorded on an AQA Summary Sheet

Approved 25 August 2022Level - Pre-Entry Level