Unit Award Scheme

116833 POSITIVE NON-VERBAL COMMUNICATION IN THE WORKPLACE: E-MAIL

In successfully completing this unit, the Learner will have		Evidence needed
demonstrated the ability to
1	create at least two draft email responses to colleagues and associates, with support from a job coach and using suggested models or scripts as required	Student completed work
2	acknowledge an email to assure the correspondent of receipt	Student completed work
3	adapt at least two email responses appropriately for the audience, eg by using a salutation for an initial email but dispensing with this in an email thread	Student completed work
4	confirm relevant information in an email reply, eg communicating their understanding of the task set or their ability to carry out a given task	Student completed work
5	initiate an email to request further information for a specific business-related task	Student completed work
6	send an email with content related to a personal need, eg holiday request, leave of absence	Student completed work
shown knowledge of
7	conventional and polite terminology for starting and completing emails to both familiar and unfamiliar business contacts	Student completed work
8	the main punctuation and grammar to emphasise key information, eg paragraphs, apostrophes, bullet points	Student completed work
9	the key terminology and language used to express positives such as agreement, acceptance or willingness in relation to business or work tasks	Student completed work
experienced
10	working directly with an employer in a remote work experience arrangement for at least three days per week in term time.	Summary sheet

All outcomes recorded on an AQA Summary Sheet

Approved 22 March 2022Level - Level Two