Unit Award Scheme

116367 SUPPORT TECHNICIAN TRAINING

In successfully completing this unit, the Learner will have		Evidence needed
shown knowledge of
1	the key transferable skills in the IT sector	Student completed work
2	how to use a collaboration tool	Student completed work
3	the importance of resourcefulness when searching for technical answers	Student completed work
4	what constitutes best practice within a managed IT environment	Student completed work
demonstrated the ability to
5	install an operating system	Summary sheet
6	use a hypervisor effectively to carry out a given task	Summary sheet
7	use a service desk management tool effectively to carry out a given task	Summary sheet
8	launch at least two administrative tools from an operating system's graphical user interface (GUI)	Summary sheet
9	provide effective remote support to at least two mobile devices or users	Summary sheet
10	successfully troubleshoot a network domain issue.	Summary sheet

All outcomes recorded on an AQA Summary Sheet

Approved 3 December 2021Level - Level One