Unit Award Scheme

116283 DEVELOPING WORK-RELATED COMMUNICATION SKILLS

In successfully completing this unit, the Learner will have		Evidence needed
demonstrated the ability to
1	communicate effectively with others to find and share information relevant to a given task	Summary sheet
2	select and record in an appropriate format the information that is relevant to a set task	Student completed work
3	greet at least two customers appropriately, asking questions and listening to and recording information, eg taking orders in a restaurant, answering the phone at reception	Summary sheet
4	take an active part in a minimum of two team meetings, eg sharing their opinions, making suggestions, asking questions if unsure	Summary sheet
5	identify who to ask for help at the workplace and respond appropriately to help given, eg saying thank you	Summary sheet
6	ask questions to check their understanding or gain clarification on a given task, and respond appropriately to the answers given	Summary sheet
7	discuss and outline the fire protocols of the workplace	Summary sheet
8	problem solve effectively when given at least two work-related scenarios to consider.	Summary sheet

All outcomes recorded on an AQA Summary Sheet

Approved 21 November 2021Level - Level One