Unit Award Scheme

116112 INTRODUCTION TO TELEPHONE BEFRIENDING

In successfully completing this unit, the Learner will have		Evidence needed
shown knowledge of
1	the purpose of telephone befriending	Summary sheet
2	the telephone befriending procedure	Summary sheet
3	the stages of a befriending relationship	Summary sheet
experienced
4	preparing for their first call and using appropriate active listening skills throughout the conversation.	Summary sheet

All outcomes recorded on an AQA Summary Sheet

Approved 3 October 2021Level - Entry Level