Unit Award Scheme

115844 IMPROVING COMMUNICATION (UNIT 5): APPROPRIATE LANGUAGE

In successfully completing this unit, the Learner will have		Evidence needed
shown knowledge of
1	what it means to be professional and what professional verbal communication looks and sounds like	Summary sheet
2	how to de-escalate situations when someone is in a heightened state of anger or irritation, eg not reciprocating anger, giving someone space	Summary sheet
3	how first impressions will influence how a person sees them or their workplace	Summary sheet
4	how they may need to communicate differently because of another person’s emotional state in a given situation or at a certain time	Summary sheet
5	the importance of speaking to someone how that person expects to be spoken to	Summary sheet
6	how to overcome their own emotional state in order to communicate in an effective way, and at least one coping strategy for when this isn’t possible	Summary sheet
demonstrated the ability to
7	change how they talk depending on the context, situation and the person they're talking to	Summary sheet
8	be sensitive to others' boundaries, eg not taking a joke too far.	Summary sheet

All outcomes recorded on an AQA Summary Sheet

Approved 10 September 2021Level - Level One