Unit Award Scheme

115829 MANAGING CONFLICT

In successfully completing this unit, the Learner will have		Evidence needed
shown knowledge of
1	what communication is	Summary sheet
2	what a trigger is	Summary sheet
3	what is meant by the term 'conflict'	Student completed work
4	how communication, triggers and conflict are linked	Student completed work
5	at least two possible consequences of conflict	Student completed work
6	at least two communication skills	Student completed work
7	a minimum of two conflict management techniques	Summary sheet
demonstrated the ability to
8	communicate effectively in a given situation	Summary sheet
9	manage conflict effectively on at least two occasions	Student completed work
10	identify at least two triggers.	Student completed work

All outcomes recorded on an AQA Summary Sheet

Approved 2 August 2021Level - Level One