Unit Award Scheme

115184 INTRODUCTION TO A COMPLAINTS AND COMPLIMENTS PROCEDURE

In successfully completing this unit, the Learner will have		Evidence needed
shown knowledge of
1	the purpose of the complaints and compliments procedure	Summary sheet
2	where the complaints and compliments slips are located	Summary sheet
3	the main steps in the complaints and compliments procedure	Summary sheet
4	what to do with a completed complaint or compliment slip.	Summary sheet

All outcomes recorded on an AQA Summary Sheet

Approved 18 April 2021Level - Entry Level