Unit Award Scheme

114199 EFFECTIVE COMMUNICATION SKILLS

In successfully completing this unit, the Learner will have		Evidence needed
shown knowledge of
1	the messages that can be conveyed by a person's body language	Summary sheet
2	the importance of eye contact in developing relationships and working with others	Summary sheet
3	two factors that act as a barrier to effective listening	Summary sheet
4	one verbal and one non-verbal cue provided by an effective listener	Summary sheet
5	the difference between open and closed questions	Summary sheet
6	what conflict is and how conflict can affect the individual and a group	Student completed work
demonstrated the ability to
7	ask an open question in a one to one or role play situation	Summary sheet
8	recognise the ratio between verbal to non verbal communication	Student completed work
9	reflect on what conflict means to them	Student completed work
experienced
10	watching a video demonstrating effective communication skills	Summary sheet
11	asking open and closed questions.	Summary sheet

All outcomes recorded on an AQA Summary Sheet

Approved 2 October 2020Level - Level One