Unit Award Scheme

113394 CAFE CUSTOMER SERVICE

In successfully completing this unit, the Learner will have		Evidence needed
demonstrated the ability to
1	greet two customers politely	Summary sheet
2	answer two enquiries about a menu	Summary sheet
3	take two orders accurately and write them down	Summary sheet
4	communicate the orders to other staff in the cafe	Summary sheet
5	deliver and serve food at tables on at least two occasions	Summary sheet
6	ensure at least two customers are satisfied with their food and drinks and pass on any complaints and compliments to the correct person	Summary sheet
7	maintain a clean and organised service area	Summary sheet
8	dispose of waste according to given recycling procedures	Summary sheet
9	take money and use the till and card machine	Summary sheet
10	show a professional friendly demeanour and respectful attitude	Summary sheet
11	work well in the team	Summary sheet
12	show accuracy and attention to detail, eg when taking orders and payments	Summary sheet
13	communicate effectively in the kitchen and with customers either verbally or non-verbally	Summary sheet
14	stay energised and motivated during the shift	Summary sheet
15	maintain excellent cleanliness and personal hygiene.	Summary sheet

All outcomes recorded on an AQA Summary Sheet

Approved 19 March 2020Level - Level One