Unit Award Scheme

113287 COMMUNICATION AND LISTENING

In successfully completing this unit, the Learner will have		Evidence needed
shown knowledge of
1	what interpersonal skills are and how these are integral to a peer mentor role	Summary sheet and/or student completed work
experienced
2	discussing the difference between open and closed questions	Summary sheet
3	discussing what is meant by 'reframing', ie changing negative experience into positive outcomes	Summary sheet
demonstrated the ability to
4	define what non-verbal communication is and explain why this form of communication is important in peer mentoring	Summary sheet and/or student completed work
5	outline four examples of social or communication barriers that may affect a mentee and give examples of practical solutions for them	Summary sheet and/or student completed work
6	explain what a ’solution focussed’ approach is and how this can be used effectively in peer mentoring	Summary sheet and/or student completed work
7	identify at least three key elements of active listening skills and three communication skills suitable for peer mentoring.	Summary sheet and/or student completed work

All outcomes recorded on an AQA Summary Sheet

Approved 29 February 2020Level - Level Three