Unit Award Scheme

113230 CAFE CUSTOMER SERVICE

In successfully completing this unit, the Learner will have		Evidence needed
demonstrated the ability to
1	greet two customers politely	Summary sheet
2	answer two enquiries about a menu	Summary sheet
3	take two orders accurately and write them down	Summary sheet
4	take the orders into the kitchen for the chef	Summary sheet
5	deliver and serve food at tables on at least two occasions	Summary sheet
6	ensure at least two customers are satisfied with their food and drinks and pass on complaints and compliments to the correct person	Summary sheet
7	maintain a clean and organised service area	Summary sheet
8	dispose of waste according to recycling procedures	Summary sheet
9	show a professional friendly demeanour and respectful attitude	Summary sheet
10	work well in the team	Summary sheet
11	show accuracy and attention to detail, eg when taking orders and payments	Summary sheet
12	communicate effectively in the kitchen and with customers either verbally or non-verbally	Summary sheet
13	stay energised and motivated during the shift	Summary sheet
14	maintain excellent cleanliness and personal hygiene.	Summary sheet

All outcomes recorded on an AQA Summary Sheet

Approved 28 February 2020Level - Level One