Unit Award Scheme

112887 CATERING WORK PLACEMENT (UNIT 2): CUSTOMER SERVICE

In successfully completing this unit, the Learner will have		Evidence needed
shown knowledge of
1	the importance of punctuality, appearance and manners in a customer service role	Summary sheet
demonstrated the ability to
2	greet customers appropriately when they enter the foyer	Summary sheet
3	listen to and accommodate where possible any special requests from customers	Summary sheet
4	direct customers to where they should leave their dirty plates, cups etc	Summary sheet
experienced
5	taking part in a discussion about examples of good customer service and bad customer service.	Summary sheet

All outcomes recorded on an AQA Summary Sheet

Approved 16 December 2019Level - Entry Level