Unit Award Scheme

111859 SALES (UNIT 3): HANDLING OBJECTIONS

In successfully completing this unit, the Learner will have		Evidence needed
demonstrated the ability to
1	recognise how to work with a client to support their concerns regarding buying a product	Summary sheet
2	recognise at least three effective communication skills to use when dealing with client objections	Summary sheet
3	recognise the importance of the professional client relationship	Summary sheet
4	recognise at least three techniques which can be used to support the client's concerns regarding buying the product	Summary sheet
5	recognise the importance of consistent support and communication with the client.	Summary sheet

All outcomes recorded on an AQA Summary Sheet

Approved 24 April 2019Level - Level Two