Unit Award Scheme

111496 VALETING CARS: WORKING WITH CUSTOMERS

In successfully completing this unit, the Learner will have		Evidence needed
demonstrated the ability to
1	create an information poster or leaflet to advertise the car valeting services available and their cost	Student completed work
2	communicate effectively, with customers and colleagues about the choice of car valeting services, costs and times available	Summary sheet
3	follow a written schedule of car valeting bookings with others	Summary sheet
4	be polite and friendly in response to customers and other team members	Summary sheet
5	be pleasant and patient when working with members of the team in the workplace whilst carrying out car valeting tasks	Summary sheet
6	adopt a positive attitude when asked to complete tasks in the workplace	Summary sheet
7	communicate effectively with customers whilst valeting their cars	Summary sheet
8	communicate with customers effectively when dealing with payment requests.	Summary sheet

All outcomes recorded on an AQA Summary Sheet

Approved 4 February 2019Level - Entry Level