Unit Award Scheme

111494 CAR VALETING: WORKING WITH CUSTOMERS WITH SUPPORT

In successfully completing this unit, the Learner will have		Evidence needed
demonstrated the ability to
1	communicate appropriately to customers using their own method of communication	Summary sheet
2	appropriately respond to customers using their own method of communication	Summary sheet
3	record using their chosen method, the service the customer has requested, eg full car interior valet	Summary sheet
4	record the customer car details including make, model and car registration	Summary sheet
5	work with others, including communicating with the customer when collecting their car keys in preparation for the car valeting service	Summary sheet
6	communicate with customers during the payment for the car valeting service	Summary sheet
7	communicate with the customer about a suitable time and location for their car to be collected.	Summary sheet

All outcomes recorded on an AQA Summary Sheet

Approved 4 February 2019Level - Pre-Entry Level