Unit Award Scheme

110949 CREATING GOOD WORKING RELATIONSHIPS IN A CAFE

In successfully completing this unit, the Learner will have		Evidence needed
demonstrated the ability to
1	communicate with others in a positive and courteous manner in the cafe	Summary sheet
2	be polite, confident, friendly, respectful and trustworthy within the cafe	Summary sheet
3	have a good standard of personal appearance, hygiene and behaviour to meet cafe regulations	Summary sheet
4	have a good understanding of clients' needs and requirements whilst being professional at all times	Summary sheet
5	work as a member of a team to ensure and maintain the smooth running of the cafe	Summary sheet
shown knowledge of
6	who to report a problem to if it cannot be dealt with personally	Student completed work
7	mutual assistance which can be given while carrying out cafe tasks	Student completed work
experienced
8	developing personal qualities through working with others in a cafe.	Summary sheet

All outcomes recorded on an AQA Summary Sheet

Approved 6 August 2018Level - Entry Level