Unit Award Scheme

105328 CUSTOMER SERVICE

In successfully completing this unit, the Learner will have		Evidence needed
shown knowledge of
1	what good customer service is	Summary sheet
demonstrated the ability to
2	identify good and bad customer service	Summary sheet
3	show good customer service	Summary sheet
experienced
4	taking part in role play for good and bad customer service.	Summary sheet

All outcomes recorded on an AQA Summary Sheet

Approved 15 November 2016Level - Pre-Entry Level