Unit Award Scheme

105193 EFFECTIVE COMMUNICATION SKILLS

In successfully completing this unit, the Learner will have		Evidence needed
shown knowledge of
1	how body language conveys a message	Summary sheet
2	the importance of eye contact in developing relationships and working with others	Summary sheet
3	two factors that can act as a barrier to effective listening	Summary sheet
4	two verbal or non-verbal cues provided by an effective listener	Summary sheet
5	two ways to build rapport	Summary sheet
6	the difference between open and closed questions	Summary sheet
demonstrated the ability to
7	communicate effectively in a group, displaying three good communication qualities	Summary sheet
8	ask an open question in a one to one situation or role play	Summary sheet
experienced
9	taking part or observing a role play demonstrating the significance of effective listening in a scenario.	Summary sheet

All outcomes recorded on an AQA Summary Sheet

Approved 18 October 2016Level - Entry Level